Services
The Training House has a core group of courses geared to make any business better. We teach soft skills through the lens of how you want these skills applied to Your business, in alignment with your strategic objectives. These courses meet the needs of all types and sizes of clients, small and large. Courses are available in-person and virtually. Each course includes a free consultation, and an understanding of your business incorporated within the content once developed. We can also custom-develop a course based on your specific performance needs.
Managing Managers
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For those employees who are managers of other managers.
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High level course
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2- 3 hour course depending on class size
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For those people who manage people only
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Includes: how to prepare them to prepare, time management, delegation, coaching, and the Power of Follow-UP
Customer Service for Supervisors and Managers
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2-4 hour course depending on class size
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Includes workbook, Standards of Service, and role play scenarios
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Train all supervisors on how to handle the situation once it escalates.
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Topics covered: Supporting your employees, Making it Right for the guest, Communicating with the Guest, an Understanding of Customer Service as it is today, etc.
Customer Service
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2-4 hour course depending on class size
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Includes workbook, Standards of Service, and Role Play Scenarios
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Train all employees on how to deliver excellent service according to the expectations of the guest and the organization.
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Topics covered: Communicating with the Guest, Dealing with Difficult Guest, an Understanding of Customer Service as it is today, etc.
IntraRacial Customer Service
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Incorporating Unconscious Bias recognition, with customer service. Includes discussion around customers of color, distinguishing difficult from culture. Also include an understanding of customer service today, and the new customer dynamic between minority businesses and minority customers.
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2-4 hour course depending on class size
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Includes workbook, Standards of Service, Background Data, and role play scenarios
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Train all employees on how to deliver excellent service according to the expectations of the new guest and the organization.
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Specifically targeting minority owned businesses or businesses whose customer base includes minorities.
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Includes: Communicating with the Guest – When to go Black, Are they difficult or are You stereotyping? Also includes an Understanding of Customer Service as it is today, Social Demographics and support data